DEPARTMENT COMPLIMENTS & COMPLAINTS
The Friendswood Police Department is committed to providing professional, high-quality services to all persons and does not tolerate misconduct or wrongdoing on the part of its members. The Friendswood Police Department prides itself on delivering the best possible service to the citizens of Friendswood. If you have witnessed exceptional service by one of our members that you feel deserves to be recognized, please contact us with your compliment. If you believe that you have been subjected to police misconduct of any type, you are encouraged to report the incident to the Friendswood Police Department.
Compliments and Complaints may be registered in-person, over the telephone, by mail, email or fax; however, Texas State Law (Government Code 614.022) requires that all complaints against police officers be in writing and signed by the person making the complaint. The person who claims to be aggrieved must make the complaint; other persons may give statements as witnesses.
Please note: Traffic ticket issues or differences of opinion between officers and citizens over the issuance of the traffic ticket will not be investigated unless there is a specific allegation of misconduct against members of the Department.
To file a compliment or complaint:
In Person:
Compliments and complaints may be filed 24 hours a day, 7 days a week at the Friendswood Public Safety Building, 1600 Whitaker, Friendswood, Texas 77546
Request to speak with an on-duty supervisor.
Relay the circumstances of the compliment or complaint to the supervisor.
Complete and sign a written statement (if applicable).
Note: To facilitate the process, you may also download a Citizen Complaint Form, fill it out and drop it off at the police station to the attention of “Chief of Police.”
By Phone:
Call the police department at 281-996-3300.
Request to speak with the on-duty supervisor. Please note that you will likely have to leave a name and number for a call back as the duty supervisors are usually on patrol.
Relay the circumstances of the compliment or complaint to the supervisor.
Provide a means to receive a statement form (if applicable).
Complete and return the signed statement (if applicable).
By Mail:
For compliments: Write a letter with the details and circumstances of the incident.
For complaints: Download a Citizen Complaint Form. Detail the nature and circumstances of the incident and the specific complaint.
Sign and date the form.
Mail the letter or form to: Chief of Police, Friendswood Police Department, 1600 Whitaker, Friendswood, Texas 77546.
By Email:
Send an email to the Chief of Police. Follow the instructions you receive in reply.
By Fax:
For compliments: Write a letter with the details and circumstances of the incident.
For complaints: Download a Citizen Complaint Form.
Detail the nature and circumstances of the incident and the specific complaint.
Sign and date the form.
Fax the letter or form to: 281.482.9318
Attention: Chief of Police
Regardless of the method of complaint, please include the following:
- The date, time and location of the incident
- The officer’s name, badge number and/or description
- Any witness’ name and phone number
- License numbers for any vehicles involved in the incident
- Any other items you feel may be important, such as copies of traffic tickets, photographs, medical records, etc. If you have injuries, please include their nature and extent.
Remember, it is very important to file the complaint as soon as possible in the event photographs or other evidence can be obtained quickly.
False Complaints:
People who intentionally make false complaints or allegations violate Chapter 37 of the Texas Penal Code. Texas law provides punishment for an individual who makes a False Report to a Peace Officer that is material to a criminal investigation. The Friendswood Police Department provides this information to avoid retaliation against police officers or department staff.
